How Conveyancing Automation Helped a UK Law Firm Convert More Quotes
Conveyancing clients expect fast quotes, instant replies, and clear instructions. But for many UK law firms, slow manual follow-ups and scattered communication channels result in missed enquiries and lost conversions.
This case study shows how one firm used conveyancing automation to reply faster, stay consistent, and convert more conveyancing quotes without adding extra staff.
By implementing smart conveyancing quote automation, the firm increased engagement, improved response times, and built a predictable quote-to-instruction workflow that finally matched modern client expectations.
This is how the right law firm automation tools transformed their quoting process — and why legal automation UK is now essential for every growing practice.
The Hidden Problem Behind Lost Conveyancing Quotes
You can have a polished website, great reviews, and a competitive fee — but if your reply is slow or inconsistent, conveyancing clients simply choose a faster firm.
This was the exact challenge faced by the law firm in our case study.
They weren’t short of enquiries.
They were short of time — and that delay was costing them instructions.
Why Manual Follow-Ups Fail
Manual follow-ups sound simple, but they fail in real-world conditions. A staff member gets busy, a reminder is postponed, or a client sends an out-of-hours email that sits unanswered until the next morning.
By then, the opportunity is gone.
Before introducing conveyancing automation, the firm was losing quotes for three avoidable reasons:
Slow responses during peak hours
No standardised follow-up workflow
No unified way to track conversations across email, SMS, phone, and WhatsApp
They weren’t being beaten on price.
They were being beaten on speed and consistency.
With smart conveyancing quote automation and structured law firm automation, these gaps simply disappear — giving modern firms the responsiveness clients now expect from any legal automation UK provider.
How Automation Changed Their Conversion Rate Overnight
When Fixxable deployed a fully connected conveyancing automation workflow, the improvement was instant. Response times dropped from hours to seconds, follow-ups became consistent, and the team no longer needed to chase clients manually. For the first time, every enquiry received the same fast, professional experience — day or night.
Instant Responses Build Trust
Before automation, clients waited for staff to respond when available.
After automation, the moment someone filled in the quote form, three things happened automatically:
A professional quote was emailed immediately
A shorter SMS summary was sent for quick reading
A WhatsApp message provided clear next steps and reassurance
This gave prospects immediate confidence that the firm was organised and reliable — a key reason many instructed the firm within minutes.
With conveyancing quote automation, the firm no longer looked “busy”; they looked responsive.
Smart Reminders That Feel Human
The second breakthrough came from reminders that adapted to client behaviour.
Rather than sending the same generic message to everyone, law firm automation allowed the system to react intelligently:
If a client opened the quote but didn’t respond → they received a polite nudge
If they showed interest but didn’t instruct → the system offered a callback
If they said the quote was too high → they received a limited-time discount
If the client was active on WhatsApp → follow-ups moved to WhatsApp instead of email
It felt personal and thoughtful — but it was handled entirely by automation.
This level of intelligent follow-up is exactly what modern clients expect from legal automation UK systems. And for the firm, it meant more engaged leads, faster replies, and a dramatic jump in conversion rates.
Converting “Not Interested” Clients with Smart Logic
Not every conveyancing enquiry becomes a client straight away.
Some want to compare quotes, some still need to speak with their partner, and others simply forget.
Before automation, these “maybe later” responses were usually lost forever.
With Fixxable’s conveyancing automation, the firm turned these cold leads into warm opportunities using smart behavioural triggers that reacted to what the client said.
Turning Hesitation Into Conversions
Whenever a client replied saying they weren’t ready or felt the fee was too high, the system didn’t close the conversation.
Instead, it used intelligent follow-up rules:
It offered a small, one-time discount to re-open the conversation
It explained the benefits of choosing an experienced, regulated UK conveyancing team
It invited them to request a quick call with the legal team — handled automatically by the smart callback workflow
Because every message was timely, consistent, and relevant, many of these clients eventually instructed — something that almost never happened before conveyancing quote automation was in place.
Smart logic didn’t just save lost enquiries; it created brand-new wins.
Ready to Increase Your Conveyancing Conversions?
Book a quick call with our automation team and discover how Fixxable can streamline your quote process and boost instructions.
One Inbox, Zero Confusion
Before automation, the biggest frustration inside the firm wasn’t the workload — it was the scattered communication.
WhatsApp messages lived on one device.
Emails sat buried in inboxes.
Phone notes were scribbled on paper nobody could find later.
Important enquiries slipped through the cracks simply because nothing was in one place.
Fixxable’s legal automation UK workflow solved that instantly.
A Single Timeline for Every Client
Regardless of where the client replied — email, SMS, WhatsApp, chatbot, or even AI voice calls — everything appeared inside one unified timeline.
Fee earners could finally see:
Where the client left the conversation
Any questions they asked along the way
Which reminders or chasers were already sent
Whether they clicked the quote, discount, or call-back link
No more digging.
No more guessing.
Just one clear view of the entire journey — making law firm automation feel effortless and letting the team stay confidently in control.
The Results: Faster Decisions, More Instructions, Less Admin
Some improvements appeared within days, others over the next few weeks — but every metric moved in the same direction. Conveyancing automation worked, and the firm felt the impact immediately.
What Changed for the Firm
Response time dropped from 2–3 hours to under 30 seconds
Automated emails, SMS, WhatsApp messages, and AI voice calls meant no enquiry was ever left waiting.WhatsApp engagement increased dramatically
Clients preferred quick, conversational updates — and the smart WhatsApp bot answered common questions instantly.Weekend enquiries started converting
AI handled out-of-hours replies, keeping the firm active even when the office was closed.Discount logic revived “not interested” leads
Tailored offers and follow-ups brought back clients who previously walked away.Staff stopped chasing and started advising
With fewer admin tasks, fee earners could focus on providing legal guidance — not sending reminders.
The firm didn’t just convert more instructions.
They operated calmer, clearer, and more professionally, with a predictable quote-to-instruction process powered by law firm automation.
Why Fixxable Is Built for Law Firms (Not Tech Teams)
Most automation platforms feel like they’re designed for software companies, not solicitors dealing with tight deadlines, compliance checks, and anxious clients. Fixxable is different. Every feature is shaped around real legal workflows and the way UK law firms actually operate.
What Changed for the Firm
No coding or technical setup
Fee earners didn’t need to learn new systems — everything worked straight out of the box.Seamless API integration with their existing website
Quotes flowed directly into Fixxable without changing their site or redesigning their forms.Smart logic that avoids mistakes
Discounts are only sent to clients who haven’t instructed, preventing awkward duplicate offers.Full audit trail of every client interaction
Emails, SMS, WhatsApp chats, AI calls, and reminders were automatically logged for compliance and internal clarity.
Fixxable didn’t replace their staff —
it made their existing team faster, calmer, and more consistent.
FAQ
How does automation help law firms convert more conveyancing quotes?
Automation speeds up your response time, keeps follow-ups consistent, and ensures every enquiry receives clear next steps instantly. Faster replies mean fewer lost leads and more instructed clients.
Will automated messages feel impersonal to clients?
No. Fixxable uses behaviour-based triggers, personalised templates, and channel-specific messaging (email, SMS, WhatsApp) to keep every reply friendly and relevant. Clients feel supported, not automated.
Can Fixxable integrate with my existing conveyancing quote form?
Yes. Fixxable connects to your current website via a custom API integration, so quotes flow directly into your pipeline without redesigning your site or changing your forms.
What happens if clients reply late or outside office hours?
Out-of-hours AI voice calling and WhatsApp automation handle messages instantly. Weekend and evening enquiries receive immediate responses — preventing lost opportunities.
Can automation offer discounts without confusing existing clients?
Absolutely. Fixxable uses smart logic to send discount offers only to clients who haven’t instructed. Those already instructed are automatically excluded from promotional messages.
Is Fixxable suitable for small law firms with limited admin staff?
Yes. Fixxable was built for small and mid-sized UK firms. It removes manual admin, keeps communication organised, and saves hours each week — without needing a tech team or complex setup.
See Fixxable in Action
Explore how our conveyancing automation helps law firms respond faster, convert more quotes, and stay organised — all from one connected system.