Fixxable Privacy Policy
Who We Are
Fixxable (“we”, “our”, “us”) is a business automation and CRM service provider based in the United Kingdom.
Our website address is: https://fixxable.co.uk.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@fixxable.co.uk.
What Personal Data We Collect and Why We Collect It
Contact Forms and Communication
When you submit a contact form or book a demo, we collect:
Name, email address, phone number, and business information
The message you submit
IP address and browser data (for security and spam detection)
This data is used solely to respond to your enquiry and provide customer support.
CRM and Client Management
If you are an existing Fixxable user, data entered into our CRM platform (such as client names, contact details, appointments, and communication logs) is stored securely and only accessible to authorised users within your Fixxable account.
CRM and Client Management
If you are an existing Fixxable user, data entered into our CRM platform (such as client names, contact details, appointments, and communication logs) is stored securely and only accessible to authorised users within your Fixxable account.
Comments
When visitors leave comments on the site, we collect:
Data shown in the comments form
The visitor’s IP address and browser user agent (to help spam detection)
An anonymised string (hash) created from your email address may be sent to Gravatar to verify usage. See the Gravatar Privacy Policy for more details.
Media Uploads
If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors can download and extract this data from images hosted on the site.
Cookies
We use cookies to enhance your experience and understand how our site is used.
When you leave a comment, you may opt in to saving your name, email, and website in cookies.
Login and display preferences may also be saved for your convenience.
Analytics and marketing cookies may be used to track performance, but no personal data is sold or shared for advertising purposes.
You can control or disable cookies in your browser settings.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g. videos, images, forms, or articles).
Embedded content behaves exactly as if you visited the other website directly and may collect data as per that site’s privacy policy.
Analytics
We use privacy-focused analytics tools (e.g. Google Analytics, Meta Pixel, or similar) to track anonymous usage statistics.
This helps us improve website performance and understand visitor behaviour.
Who We Share Your Data With
We do not sell or rent your personal data.
Data may be shared with trusted service providers (e.g. hosting partners, CRM integrations, or payment processors) solely to operate our services.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
Comments and metadata: retained indefinitely for moderation efficiency.
Contact form entries and emails: stored securely for up to 12 months.
Registered user data: retained as long as your account remains active.
CRM data: retained under your user account and deleted upon termination or request.
Your Data Rights
You have the right to:
Request an exported file of your personal data.
Request correction or deletion of your data (except where we must retain it for legal, administrative, or security reasons).
Withdraw consent at any time for marketing communications.
To exercise your rights, contact privacy@fixxable.co.uk
Security
We use SSL encryption, secure hosting, and access controls to protect your personal data.
Only authorised team members can access user data when necessary to provide support.
Automations and Integrations
If you use Fixxable’s automation or CRM features, your data may flow through integrated tools (e.g. Zapier, Twilio, or Google Workspace).
These integrations comply with GDPR and are covered by separate privacy policies available on their respective websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any significant changes will be announced on our website, and the “Last updated” date will reflect the latest version.